As seen in the Tried & True Summer 2024 issue
Whether it’s from customers, coworkers or the boss, feedback is like a roadmap to doing things better. Here’s how to take that feedback and use it to up your game:
1. Listen Up
First off, actually listen. It’s easy to get defensive, but resist that urge. There’s often gold in what people are telling you–even if it’s not what you want to hear.
2. Sort It Out
Not all feedback is created equal. Some of it’s spot on, some of it’s off base. Take a step back and figure out which is which. Look for the patterns–if you’re hearing the same thing from multiple sources, there’s probably something to it.
3. Plan Your Next Move
Alright, you’ve got this feedback–now what? Make a plan. If customers are saying they want faster service, figure out how to speed things up. Are coworkers saying communication is an issue? Find ways to be more clear and direct.
4. Put It into Action
This is where the rubber meets the road. Put that plan into action. Make the changes you need to make. Work to solve the problems presented. It might be a bit rough at first, but stick with it.
5. Keep the Loop Going
After you’ve made changes, check back in. Ask if things are better, worse or the same. Feedback is a loop, not a one-off. Keep it going.
Remember, feedback isn’t about someone ragging on your work. It’s an opportunity to grow and do better. Embrace it, use it and watch how it changes your game for the better.
